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Order Processing & Dispatch
All domestic orders are generally processed and dispatched within
1–2 business days from successful order confirmation,
excluding Sundays and public holidays.
International orders are generally processed and dispatched within
2 business days, excluding Sundays, public holidays
and circumstances beyond our reasonable control.
During festive periods, promotional campaigns, sales, new product
launches or periods of high order volume, dispatch may take longer
than usual.
Once your order has been dispatched, tracking details will be shared
through the registered mobile number and/or email address provided
at the time of placing the order.
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Domestic Shipping & Delivery
We ship our products across serviceable locations in India through
reputed logistics partners.
Domestic orders are generally delivered within
3–7 business days after dispatch, depending on the
destination, PIN code and logistics serviceability.
Delivery to remote locations or certain PIN codes may require
additional time.
Important:
The delivery date shown at checkout or communicated through the
tracking system is an estimated delivery date and may vary due to
circumstances beyond our reasonable control.
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International Shipping
We currently offer international shipping to selected countries and
serviceable locations.
International orders are generally delivered within
7–10 business days after dispatch, subject to customs
clearance, destination-country regulations and logistics conditions.
We Currently Do Not Ship To
- Lebanon
- Pakistan
- Ukraine
- Israel
International shipping availability may change depending on product
restrictions, destination regulations and logistics serviceability.
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Shipping Charges
Domestic Orders
We offer free domestic shipping across India, except
where specifically stated otherwise, including certain promotional
or free-trial orders.
Any applicable shipping charges will be clearly displayed at checkout
before the order is confirmed.
International Orders
-
Orders valued at USD 100 or above qualify for free
international shipping.
-
Orders below USD 100 are charged a flat international shipping fee
of USD 20.
International shipping charges shown at checkout do not include
customs duties, import duties, taxes or other charges imposed by
the destination country.
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Order Tracking
Once your order has been dispatched, tracking details will be shared
through your registered mobile number and/or email address.
Customers can use the tracking information provided to monitor the
shipment status.
Please note that tracking information may take some time to update
after the shipment has been handed over to the logistics partner.
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Delivery Attempts & Failed Delivery
Our logistics partners may make multiple attempts to deliver your
order.
Customers Are Responsible For Providing
- A complete and accurate delivery address
- Correct PIN code
- Valid and reachable mobile number
- Someone available to receive the shipment
Delivery may fail due to an incorrect or incomplete address,
incorrect PIN code, customer unavailability, inability to contact
the customer, refusal to accept the shipment, access restrictions
or other logistical reasons.
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Return to Origin (RTO)
If an order cannot be successfully delivered after the applicable
delivery attempts, the shipment may be returned to Jivanta Herbal
as Return to Origin (RTO).
An Order May Become RTO Due To
- Incorrect or incomplete address
- Incorrect PIN code
- Customer unavailability
- Customer being unreachable
- Refusal to accept the shipment
- Multiple unsuccessful delivery attempts
- Delivery restrictions or logistics issues
For prepaid orders returned to us as RTO, any applicable refund will
be processed after the shipment is received and verified by
Jivanta Herbal.
Applicable shipping, return shipping or other logistics charges may
be deducted where the RTO has occurred due to reasons attributable
to the customer.
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Change of Delivery Address
Customers should contact Jivanta Herbal as soon as possible if they
need to correct or change their delivery address.
We will make reasonable efforts to accommodate an address change if
the order has not yet been dispatched.
Once an order has been dispatched, changing the delivery address
may not be possible.
Jivanta Herbal will not be responsible for delivery failure or delay
resulting from incorrect or incomplete information provided by the
customer.
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Damaged, Opened or Tampered Packages
If the package appears visibly damaged, opened or tampered with at
the time of delivery, customers are advised not to accept
the shipment and should contact Jivanta Herbal Customer
Care immediately.
If damage, leakage, missing items or an incorrect product is
discovered after delivery, please contact us within
24 hours of delivery.
For Faster Resolution, Please Provide
- Order number
- Photographs of the outer package
- Photograph of the shipping label
- Photographs/videos of the product
- Unboxing video, where available
All such cases will be reviewed and verified before a replacement,
exchange or refund is approved.
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Returns & Exchanges
Due to the nature of personal-care, skincare, hair-care and
Ayurvedic products, we do not accept returns or exchanges of
products that have been opened, used, tested or tampered with
after delivery.
Returns or Exchanges May Be Considered For
- Wrong product received
- Product received in damaged condition
- Product received in defective condition
- Missing product/item
- Verified quality-related issue
All return and exchange requests are subject to verification and
approval by Jivanta Herbal.
Products approved for return must be unused, unopened and in their
original packaging, unless the issue itself concerns damage or
defect.
◇
Product Quality Complaints
For any product quality-related complaint, customers should contact
Jivanta Herbal Customer Care within
7 days of delivery.
The complaint may be reviewed based on product details, photographs,
videos, batch information and other relevant information.
Not Covered After Delivery
- Neglect
- Improper storage
- Improper handling
- Misuse
- Incorrect application
- Failure to follow product instructions
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Refund Policy
Refunds are not provided for change of mind, opened/used products
or products that do not qualify under this policy.
Refunds May Be Considered For
- Approved damaged/defective products
- Incorrect products received
- Missing items
- Eligible cancelled prepaid orders
- Other cases approved by Jivanta Herbal
Approved refunds will generally be initiated within
5–7 business days after approval or after the
returned product has been received and verified, as applicable.
Once a refund has been initiated, the time taken for the amount to
reflect in the customer's account may vary depending on the bank,
payment gateway or financial institution.
Shipping charges, COD charges and other convenience charges, where
applicable, may be non-refundable unless the issue has occurred due
to an error attributable to Jivanta Herbal.
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Order Cancellation
Customers may request cancellation before the order is
dispatched.
We will make reasonable efforts to process cancellation requests
received before dispatch.
Once an order has been dispatched, cancellation may not be possible
and the applicable delivery, RTO, return or refund terms will apply.
COD Orders:
Repeated refusal to accept shipments may affect the availability
of COD for future orders.
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International Customs, Duties & Taxes
International shipments may be subject to customs duties, import
duties, VAT, local taxes or other charges imposed by the destination
country.
All such charges are the responsibility of the customer.
Customers are advised to check the applicable import regulations
and cosmetic/product restrictions in their country before placing
an international order.
Jivanta Herbal is not responsible for customs duties, import taxes
or other charges imposed by the destination country.
If a customer refuses to pay applicable customs charges and the
shipment is returned to Jivanta Herbal, applicable shipping, return
shipping, customs or other charges incurred may be deducted from
the eligible refund amount.
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Force Majeure & Shipping Delays
Delivery timelines may be affected by circumstances beyond our
reasonable control, including:
- Natural disasters
- Extreme weather
- Strikes
- Government restrictions
- Regulatory requirements
- Transport disruptions
- Local disturbances
- Logistics partner delays
- High shipment volumes
- Other unforeseen circumstances
In such cases, Jivanta Herbal will make reasonable efforts to
facilitate delivery at the earliest possible opportunity.